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Example of a monthly Service agreement

In the following example, let's say that you sign up for 8 hours per month for the minimum term of three months at $49/hour. 

For business clients, some hours would be reserved for system maintenance at the completion of which a checklist would be provided of items that had passed and failed the minimum requirements for performance, reliability, and security. 

In our example, if four hours had been used for maintenance then there would now be four hours remaining.  These hours could be used to address items that had failed the checklist or they could be directed towards regular work such as troubleshooting.

If more than 8 hours were worked in the month, then the additional hours would be credited towards the next month.  For example, if 12 hours were worked in the month of March, then there would be only 4 hours needed for April.  At the end of the three month term, if more than 24 hours (8 hours/month * 3 months) had been worked then these additional hours would be billed at $49/hr. 

If less than the required hours had been worked and the end of the term was approaching, then the remaining hours would be worked before the end of the term.  For example, if 20 out of the required 24 hours had been worked, then the remaining 4 hours would be fulfilled in the final week of the term. 

To view complete details of a service agreement that would need to be signed at the commencement of a three month term, please click on the a link below.